|
Unified communications management, is essentially the management of Unified communications; it refers to the systems used by enterprise organizations to automate their enterprise communications services and the voice network infrastructure that those services run over (i.e. how they connect to the PSTN). ==History== As with most technologies, as UC evolves from early adopter to mass market adoption, the focus changes from service features to service quality and cost. As the UC technology lifecycle matures, the focus on UC management increases. The need for UC management has evolved from the growing complexity that surrounds next generation communications environments. As the demands on a company’s communication platform increases – with the introduction of new UC services and applications – the task for an IT team to manage the platform manually becomes more and more complex. Employees need to be trained in multiple systems and the company needs to invest in separate ticketing systems, knowledge systems and reporting systems to manage the complexity.〔 UC management, and its ability to automate complex business processes,〔(【引用サイトリンク】url=http://www.webtorials.com/content/2012/04/automating-uc-service-fulfillment-in-the-enterprise.html )〕 introduce repeatable administrative tasks and centralize the operation of the entire corporate communications platform, is becoming increasingly appealing. Ticketing systems, reporting systems and knowledge systems are all replaced by a central UC management platform.〔 More recently, unified communications services have moved into the cloud and have become UCaaS〔(【引用サイトリンク】url=http://www.networkcomputing.com/unified-communications/will-cloud-uc-breathe-new-life-into-unified-communications/d/d-id/1233820 )〕 (Unified Communications as a Service). All UCaaS providers use advanced UC management platforms to manage their cloud services. These UC management platforms must be able to support multiple customers (often referred to as multi-tenant).〔 UC management vendors include: VOSS Solutions, Arcana, Ensim, Kurmi, Tivoli, NAV360, SpanLink, Ubiqube, SoftLink, Metreos, Leonid Systems, Fidelus, Uplinx, Variphy, Visionael, Voyence, ATEA, Sector Six.Most UC vendors are also creating their own UC management solutions, as they realize that the market adoption of their applications will be much higher if management is in place.〔 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Unified communications management」の詳細全文を読む スポンサード リンク
|